Terms & Conditions
By booking a tour with Africalenhle Travel and Tour Company, you agree to the following terms and conditions:
Reservations and Payments
A deposit is required to confirm your reservation, with the balance due at least 60 days prior to the tour’s departure date. If the booking is made within 60 days of departure, full payment is required at the time of booking. Failure to pay by the due date may result in the cancellation of your reservation.
If you need to cancel your booking, you must notify Africalenhle Travel and Tour Company in writing. The following cancellation fees apply:
60 days or more prior to departure: Loss of deposit
30-59 days prior to departure: 50% of the total tour cost
15-29 days prior to departure: 75% of the total tour cost
14 days or less prior to departure: 100% of the total tour cost
We highly recommend purchasing travel insurance to protect against unforeseen circumstances.
Travel insurance is not included in the tour cost. We strongly recommend that you obtain comprehensive travel insurance, including coverage for trip cancellation, medical emergencies, personal belongings, and repatriation.
Africalenhle Travel and Tour Company reserves the right to make alterations to the tour itinerary due to unforeseen circumstances, such as weather conditions, political situations, or other factors beyond our control. We will make every effort to provide alternative arrangements or activities of a similar nature and standard. In the event of significant changes, we will inform you as soon as possible.
Health and Fitness
You are responsible for ensuring that you are in good health and have a reasonable level of fitness to participate in the tour activities. Please consult with your physician before booking if you have any concerns about your health or fitness.
You are responsible for obtaining all necessary travel documents, including passports, visas, and vaccination certificates. Africalenhle Travel and Tour Company is not responsible for any delays or cancellations due to your failure to provide valid travel documents.
Liability and Limitation of Responsibility
Africalenhle Travel and Tour Company is not liable for any loss, injury, illness, or death resulting from any act, omission, or negligence by any third-party suppliers or service providers. While we take all reasonable precautions to ensure the safety and comfort of our clients, we cannot be held responsible for occurrences beyond our control.
Africalenhle Travel and Tour Company shall not be liable for any failure to perform its obligations under these terms and conditions due to unforeseen circumstances or events beyond its control, including but not limited to natural disasters, pandemics, strikes, civil unrest, or acts of war.
Should you have any concerns or complaints during your tour, please bring them to the attention of your tour guide or our office immediately. We will make every effort to address and resolve your concerns promptly.
These terms and conditions shall be governed by and construed in accordance with the laws of South Africa. Any disputes shall be settled through the South African Legal System.